Appointments
Contact
(02) 6332 3779
Office Hours
Monday to Friday: 9am - 5pm
Phone Manned 9am - 1pm & 2pm-4pm
Closed: Lunchbreak 1pm-2pm daily
Closed: Saturday and Sunday
After Hours
6 pm- 8am GP Cooperative 02 6331 2266
Monday to Friday from Midday Saturday and Sunday and Public Holidays
For all other times office 6332 3779 for information.
Fee Policy
We are now a bulk billing Practice for all Medicare Items.
Cancellation Policy
Please advise us as early as possible if you cannot keep your appointment. A fee may be charged for missed appointments, SMS reminders are sent prior to appointment.
Credit Card/EFTPOS
Credit Card/EPTPOS facilities are available for payment of non-Medicare approved items. Please see our reception staff to register for My Medicare to become eligible for Mental Health and Chronic Care Plans at our Practice.
Paper Script & eScript
$10.00
Paper Authority Script & Authority eScript
$15.00
Specialist Referrals (Lost or Expired)
$25.00
Pathology Requests (Lost or Expired)
$10.00
Fees are correct at time of publication but may be subject to change without notice, please check at time of booking.
TCM consultations may not attract a medicare rebate.
Information
Your Privacy
The provision of quality health care requires a doctor/patient relationship of trust and confidentiality consistent with our commitment to quality care. This practice has developed a policy to protect patient privacy in compliance with privacy regulations. Your medical record is a confidential document. It is always a policy of this practice to maintain the security of personal health information and to ensure that this information is only available to authorised members of staff and other health professionals involved in your care. Your medical records can only be released for transfer to a third party with written consent. Our reception staff are there to help you; they may require information from you to decide how to help you best. All information is treated in total confidence.
Patient Contact information
We encourage patients to ensure their contact information is accurate and up to date. Please contact our receptionists to advise changes.
No smoking & mobile phones
The practice is a “SMOKE FREE” environment for your good health and comfort. We ask that you do not smoke on the premises & also request that you turn your mobile phone OFF or to SILENT MODE when you come as a courtesy to other patients. If you wish to use your mobile phone please do so outside.
Calling the doctor
Dr Renko is available to take calls related to you or your family’s health matters. A message will be taken by the receptionists & the doctor will make every attempt to return your call within 24 hrs.
Recalls
Our practice uses a” Recall and Reminder” system to assist in the preventive care of our patients. The reminder system includes pathology and radiological imaging reviews, diabetes, asthma, childhood immunisations, aged health assessments and Cervical Screening. This ensures that important health checks are performed in a timely manner. If you wish to opt-out, please discuss this with your doctor.
Obtaining Test Results
It is the patient’s responsibility to contact the practice for results. We attempt to contacts patients regarding results requiring follow up. However, there have been times when incorrect patient details have caused unnecessary delays.
If you are calling for results the best time to call is AFTER 11 am. The ensures that the staff will have time to attend your request. Patients are usually advised by text message if they need to book a follow-up appointment. Urgent recalls are attended by phone.
Repeat Prescriptions & Referals
In the best interest of your health, it is our policy not to regularly issue repeat prescriptions without a consultation. Repeat prescriptions will only be issued if you have seen the doctor within the last six months. A $10.00 is charged for all regular prescriptions and $15.00 for Authority prescriptions. Any referrals or requests that have been lost will be replaced incurring a charge of $25.00.
Miscellaneous
Dr Renko endeavours to keep to her schedule and therefore we ask you to advise at time of booking if you will require a “long consultation”. Please speak to our friendly reception staff if you are uncertain.